Returns for Web Purchases
Returns of purchases made from the Passion Lighting web site must be approved and have a Returned Goods Authorization (RGA) prior to being shipped back to Passion Lighting. Returns without an RGA will not be accepted. All shipments must be shipped prepaid. Under no circumstances will Passion Lighting accept returns shipped collect. If you have an item needing to be returned, please call Passion Lighting and ask for the service manager. You will be asked to provide the original purchase information and after approval, an RGA will be sent to you. It is possible an alternative course of action can be taken to resolve the issue such as replacement glass, broken part, etc. After receiving your RGA approval, you can ship the product back to Passion Lighting for replacement or refund, depending upon the RGA details.
Returns for In-Store Purchases
Please call or come by Passion Lighting if you need to return an in-store purchase. Please note that sale, discounted and close-out items cannot be returned unless special approval is obtained. Also product sold “as is” cannot be returned for refund or exchange.
Stock items can be returned without restock charge for full refund or store credit, as desired. Special Order items can be returned for 100% store credit, good for any future purchases. If store credit is not desired for Special Order items, a 15% restock/freight charge is applied against the refunded amount.
Please note that all returns must be new, in original, undamaged packaging without wire cuts (and have not been installed). Select Special Order products are not returnable and are noted at time of purchase. This includes the following vendors. These special Order vendor products cannot be returned.
Ceiling fan Defective Policy
If you buy a ceiling fan from Passion Lighting and have a problem with installation call us. We will work with you to understand the issue and identify the best process to resolve the issue. This may include returning the fan for a replacement but also may include our scheduling a in-house tech to review the installation to resolve the problem. If a fan has been installed, and is defective, a replacement will be obtained.